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FAQ
HOME · FAQ
Do you sell raw milk?
No, all milk we sell is pasteurized. As a matter of fact, in New York State it is against the law to transport raw milk for sale direct to customers. Raw milk should only be purchased directly on the farm that it comes from.
If you are looking for raw milk, we highly recommend you take a ride to Freedom Hill Farm in Otisville, NY. They are a family owned farm, and sell raw milk at their farm store.
The milk we carry from Family Farmstead Dairy is the closest we have to raw milk. Family Farmstead uses low heat pasteurization and their milk is non-homogenized.
If you are looking for raw milk, we highly recommend you take a ride to Freedom Hill Farm in Otisville, NY. They are a family owned farm, and sell raw milk at their farm store.
The milk we carry from Family Farmstead Dairy is the closest we have to raw milk. Family Farmstead uses low heat pasteurization and their milk is non-homogenized.
Why does milk in a supermarket, including organic milk, have a longer shelf life?
The majority of milk found in supermarkets, including organic brands, is often not produced locally and has to travel further to reach you. In order to make sure the milk does not go sour prior to making it to the supermarket shelf, it is Ultra-High Temperature pasteurized. This pasteurization process will lengthen the shelf life, but this comes at the sacrifice of quality and taste of the milk. Our milk is bottled directly on the farm using a minimal, low temperature pasteurization and is delivered to us within 1-2 days of being bottled. It is fresher, of better quality and tastes better than milk from the store!
Is the milk organic?
The milk we carry is not certified organic. The farms follow organic farming practices with one small exception-antibiotics. The farms DO NO feed antibiotics to their animals, or use antibiotics for prevention of illness. However, in rare instances they will use antibiotics to treat a sick cow if no other course of action is available. The health of their herd is their top priority. On organic farms, antibiotics are completely forbidden, meaning if a cow gets sick they get sent to the slaughterhouse. Our farms believe in the humane treatment of their herd, including antibiotics when necessary. When a cow is treated with antibiotics, she is removed from the heard and her milk is dumped during the entire duration of treatment. Once the cow is no longer being treated, her milk will be tested and dumped until which point it tests completely clear from any trace amount of antibiotics.
Is there a minimum order requirement?
We have a $25 minimum order and a $5.99 delivery charge requirement per delivery.
How often do I have to order? Am I required to set up a recurring order?
Frequency of deliveries is determined by the customer. You can set up recurring deliveries to occur on a weekly, biweekly or monthly basis; however there is no requirement to set up recurring orders. You can also order on an as-needed basis. Once you determine your needs, while not required, we do recommend you set up a recurring order. This helps us manage inventory and also eliminates the need for you to log in every week to set up your orders.
Is there a cutoff of modify or add an order?
The cutoff to make changes to your weekly order, or to set up an order, is 10:00 AM the day before your delivery. If you miss this cutoff you can always email us at info@hudsonmilk.com and we will do our best to make the changes for you.
When do you deliver?
Your delivery day will be determined by your address, as each day we deliver to specific neighborhoods. Once you register, the system will alert you to what day your delivery will fall on. Typically, your delivery will occur between the hours of 1AM and 7AM, but this could change in the event of inclement weather and/or holidays. Should we need to adjust our delivery schedule for any reason will will contact you in advance.
How do the products stay protected when you deliver them?
We require our customers to leave out an insulated picnic cooler the night before delivery for the drivers to place the products in. We do also have insulated milk boxes that you can purchase from our website. The milk boxes are large enough to store up to nine bottles of milk plus eggs, bread and meat. We do ask that if you have a milk box and place a very large order to please make sure to also leave out an insulated picnic cooler as well. In addition, if the temperature is expected to go over 40 degrees Fahrenheit, we do suggest leaving ice packs or frozen water bottles (no loose ice please) in your cooler/milk box.
What happens to my delivery if the weather is bad?
While we make every effort to stick to our normal delivery schedule, often times (especially in the Winter) Mother Nature just works against us. Safety of our incredible staff is the utmost priority, so we will never allow our drivers to go out in unsafe driving conditions. Depending on when the weather is predicted to get bad, we may alter delivery times to be earlier, later, or even the day prior to or after your normal delivery schedule. Should this be the case we will notify you by email as soon as we have made a decision. We will also post notices on our website login page, as well as our Facebook page.
We also ask our drivers to use their best judgement in icy conditions, and to not attempt to navigate icy driveways, walkways or steps. If you are receiving a delivery and there is ice on your property, please be aware that your delivery may be left in a different spot. If this happens we will notify you.
We also ask our drivers to use their best judgement in icy conditions, and to not attempt to navigate icy driveways, walkways or steps. If you are receiving a delivery and there is ice on your property, please be aware that your delivery may be left in a different spot. If this happens we will notify you.
Is there a deposit on the glass bottled milk?
Yes, there is a bottle deposit of $1.50 per glass bottle. This gets added to your invoice for delivery. When we pick bottles up our drivers will enter in the number of bottles returned, which will be credited to your account. You will see the credit reflected on the email delivery confirmation we send out on the morning of your delivery.
What do I do with the glass bottles?
After your family has finished the delicious milk, we ask that you please rinse out all glass bottles and place them in your cooler/milk box. Your driver will pick them up the next time you have a delivery. The bottles are returned to the creamery where they are then sterilized and reused.
If you have a bottle that is cracked, chipped or broken, please do NOT return it but rather place it in your neighborhood recycling bin.
If you have a bottle that is cracked, chipped or broken, please do NOT return it but rather place it in your neighborhood recycling bin.
Are there any other tips for delivery?
If your house number is not visible, please alert us to any landmarks that will help our drivers find you. Remember that they are delivering in the dark, and we want to make it as easy as possible for our awesome products to find their way to your front door! If your property may be difficult for a large truck to access, or if your property has a gate access code, please alert us to this. If you have a dog or dogs, we do ask that they are not outside during our delivery times. Also, if you think our truck may disturb your dog, please give us a call so we can work out a solution--we do not want the dog to wake up the whole house when we are delivering!
How does billing work?
The morning of your delivery, we will email you an invoice. This invoice will be adjusted to reflect any items that may have been out of stock and not delivered. We have a 24 hour policy for customers to alert us to any issues with the invoice. Your credit card will then be charged the next day. We currently accept Visa, Mastercard, American Express and Discover Cards.
You don't deliver to my area. How can we change that?
If you want to join the Hudson Milk family, but we are not currently in our area, ask your neighbors if they are interested in our service. Depending on where you are, we may be able to add new neighborhoods if there is enough interest. If there are at least 5-10 families interested, let us know. And we'll give you a referral bonus! We would love the opportunity to expand our delivery area and help connect even more families with the amazing farmers we partner with!
What is the cancellation policy?
You can cancel a delivery up until 10:00 AM the day prior by logging into your account and selecting the "Skip Deliveries" option. If you need to cancel delivery after the 10:00 AM cutoff, please email info@hudsonmilk.com or call the office at 914-245-0409 and we would be happy to help you. If you are going out of town, you can skip one or more weeks by using the "Skip Deliveries" option. Should you wish to cancel all future deliveries (which we certainly hope will not happen!), simply log into your account and remove any recurring order that you have set up. You can also call us at 914-245-0409 and we can cancel future deliveries for you. We will arrange for a final bottle pick up to retrieve any remaining glass bottles you have.
